Refunds Policy
Refund Eligibility
We are committed to ensuring customer satisfaction with every purchase on ProTranslateTool.com. If you are not satisfied with a service you have purchased, you may be eligible for a refund under the following conditions:
- The refund request is made within 14 days of purchase.
- The service has not been fully delivered or utilized.
- You provide a valid reason for the refund request.
Non-Refundable Situations
Certain situations are not eligible for refunds, including but not limited to:
- Services that have been fully delivered and accepted.
- Change of mind after the service has been utilized.
- Failure to provide the necessary materials or information for the service.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our support team at [email protected].
- Provide your order number and a detailed explanation of your refund request.
- Our support team will review your request and respond within 3-5 business days.
Refund Processing Time
If your refund request is approved, the refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase.